Privacy Policy
Effective date: May 1, 2025
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
- Personal Data: name, email address, phone number, shipping address.
- Payment Data: billing address, credit card details (processed securely by our payment gateway).
- Usage Data: IP address, browser type, pages visited, time stamps, referral URL.
- Cookies & Tracking: to enhance your experience and gather analytics.
3. How We Use Your Information
- Process and fulfill your orders.
- Improve our website, products, and services.
- Send you updates, newsletters, and promotional offers (you can opt-out anytime).
- Detect and prevent fraud or other prohibited activities.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers (e.g., payment processors, shipping carriers).
- Legal authorities if required by law or to protect our rights.
- Affiliates and business partners for core operations (under strict confidentiality).
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and login state.
- Provide personalized content and recommendations.
- Analyze site traffic and usage patterns.
6. Data Security
We employ industry-standard encryption and access controls to keep your data safe. Our servers are regularly audited, and we back up your information daily.
7. Third-Party Links
To enhance your experience, our site may include links to helpful third-party websites or services. While we aim to share only trustworthy resources, please note that we don't control or guarantee the content, privacy practices, or accuracy of these external platforms.
8. Children’s Privacy
Our service is not intended for under-18s. We do not knowingly collect data from minors—if we learn we have, we’ll delete it immediately.
9. Your Rights
You may:
- Access and update your personal information.
- Request deletion of your account and data.
- Opt out of marketing communications.
To exercise these rights, email us at kuzadukahelp@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy at any time. The effective date at the top will reflect when changes take effect. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For questions or concerns, please email us at kuzadukahelp@gmail.com or write to:
KuzaDuka Ltd.
P.O. Box 52806-00100
Nairobi, Kenya